Even when we choose our words carefully, what we say is not always what the other person hears. This is because communication in every form must pass through filters that color and shape the message that is ultimately received. This potential disconnect can be especially harmful in the work environment where the wrong message received can not only undermine effective management and direction, but can actually create liability for harassment, discrimination, retaliation, and so forth. This seminar will review communication basics and will address the most common filters that impact workplace communication, including gender issues, generational issues, and issues raised by confrontational interactions. Join us to learn insight and practical tips in order to help ensure that what you say is what they hear.